Menswear Supervisor

Posted 3 months ago

To assist and support the General Manager or the Department or Deputy Manager in the running of a store or a department in line with Company objectives and ensuring Company standards. To supervise the shop floor and coordinate employees activity.

40 per week
Holiday Allowance - Prorata
Stable Career
Friendly and Professional Team
Career Development Available
Luxury Brand

Stock Management and Sales

  • To manage daily replenishment and complete orders within a deadline in line with the sales, the needs of the department and the product information provided by the Company
  • To demonstrate commercial analysis and to react to information (internal reports, priority areas, trends, competitors, customer profile, product knowledge)
  • To communicate with the General Manager, Department Manager or Deputy Manager as when required (feedback about new lines, product requests and future arrivals)
  • To drive sales to improve store performance and to support the GM/DM to keep within budget. To ensure the profit and productivity goals are met by contributing towards the management of payroll hours, sales and P&L
  • Product knowledge: To be aware of what is new in the delivery, what is expected on the next one, and to manage the product available in the shop floor and stockroom
  • To ensure that fitting rooms are covered and merchandise is redistributed efficiently and accurately

Delivery and Stock Organization

  • To manage the complete delivery process and react to unexpected circumstances when appropriate
  • To allocate new lines in the shop floor and manage replenishment and to brief the team on new lines and locations
  • To organize overstock as per Company policies
  • To manage delivery productivity in line with Company target
  • To understand how to use the Stock Management System (Casio) for all product transfers and deliveries and to meet deadlines
  • Merchandising
  • To work with the Merchandising team to plan and adapt the store merchandising and internal mannequins according to Company criteria and sales
  • To guarantee visual merchandising standards and to properly maintain fixtures and décor

Customer Service

  • To deliver exceptional customer service by ensuring all team members are fully conversant with the minimums, all current promotional activity
  • and services offered by the Company. To follow all minimums of customer service consistently setting standards to the team
  • To solve any customer issues as they arise. To manage conflict and refer to the senior management team when necessary
  • To offer add-on sales (i.e.: gift cards, accessories, alterations, etc.)
  • To understand and enforce the return policy
  • Store Procedures and Cost Control
  • To support the General Manager in completing the security checklist and to ensure that all security procedures are followed in the store
  • To understand the stock take process, the sales preparation process and to support the line Manager on these
  • To understand the Maintenance File and to support the management team in using it effectively
  • To show awareness of personnel and other controllable costs
  • Health and Safety

  • To ensure good housekeeping is maintained throughout all areas in the store and to communicate with the management team in case and incident happens
  • To be aware of the risks employees and customers are exposed to and to be aware of safe work practices and Company procedures to overcome them
  • To know who the appointed First Aiders are in the store and to understand and promote the role of the Safety Champion
  • HR & Team Management
  • To develop a team orientated environment
  • To support the management team in preparing monthly rotas, daily planners and holidays according to business needs
  • To encourage employees participation in daily team briefs (Japanese meetings) and to support the management team with new ideas
  • To guarantee the adequate induction of new team members
  • To assist in the development and retention of an effective team by being involved in the recruiting, training, developing and coaching of team members in line with Company budgets and standards
  • To participate in performance reviews for employees
  • To get involved in performance management of Sales Assistants (I.e. sickness/ absence, lateness, returns to work, etc.)
  • To support the management team in all Payroll procedures (TGT system)
  • To get involved in the recruitment process in the store
  • To ensure that continuous comprehensive training of all Sales Assistants is completed in line with Company’s guidelines
  • Experience and Qualifications
  • Good knowledge of the Company, the brand and the store they are applying for
  • Experience managing a fast-paced retail operation (for external candidates) or outstanding performance and accomplishment at INDITEX (for internal candidates)
  • Passion for fashion, market, competitors and trend awareness
  • Knows how to drive sales and can provide examples
  • Has lead a stable and consistent career
  • Good team management experience

Skills and Attitudes

  • Forward planning skills
  • Commercial awareness
  • Numerate and Articulate
  • Strong organisational and time management skills
  • Goal orientated: to be oriented to carry out a good job and achieve or even exceed goals
  • Flexibility and problem solving ability
  • Has initiative to identify problems and opportunities to be proactive
  • Ability to handle pressure and react quickly to situations. Uses initiative to make timely decisions in challenging conditions and circumstances
  • Excellent communication (both verbal and written) and interpersonal skills
  • Takes ownership of self-development
  • Self-motivated and ability to motivate others
  • Tenacious and resilient
  • Ability to lead by example, motivate and develop employees
  • Ability to work autonomously and as part of a team -

St James Quarter, 1 Leith Street, Edinburgh, EH1 3SS

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