Control Room Operator - St James Quarter

CarePark
Posted a month ago

On implementation, St James Quarter (SJQ) will be a world-renowned retail-led mixed-use destination comprising 850,000sf of prime retail, food and leisure space, a multi-screen cinema, a world class “W” hotel, 152 private apartments and a 4-star aparthotel. The Care Park Group is a global parking and property services provider with over 500 Car Parks managed and owned around the world.

Permanent
Up to £9.50 per hour dependant on experience
38/39 hours per week
Paid Holidays
Opportunity to join the pension scheme
Excellent on site facilities available to employees
Full uniform provided
Great working environment

Introduction

On implementation, St James Quarter (SJQ) will be a world-renowned retail-led mixed-use destination comprising 850,000sf of prime retail, food and leisure space, a multi-screen cinema, a world class “W” hotel, 152 private apartments and a 4-star aparthotel. The Care Park Group is a global parking and property services provider with over 500 Car Parks managed and owned around the world.

Purpose of the role

To provide a seamless journey for SJQ customers entering the shopping centre via the car park. The aim of Care Park is to ensure these customers have a safe and efficient experience of the facility and are provided assistance by our well trained attendants whenever required. You will be based at the St James Quarter car park working 38/39 hours per week. You will be working on a variable shift pattern which will consist of between 9half to 10 half hour days. Your earliest start will be 6.45am and your latest finish 2.15am.

Main Duties

  • Operating the control room cameras
  • Resolving customer concerns and complaints
  • Conducting regular foot patrols of the Car Park
  • Monitoring Activity in the Car Park to deter criminal activity
  • Cleaning all areas of the Car Park as required
  • Implementing traffic control measures - regulating entry and exit of vehicles
  • Maintaining good levels of communication with Supervisor/Manager
  • Operating Car Park Equipment as appropriate
  • Providing customer advice and assistance regarding the shopping centre
  • Cash handling

The successful candidate will be able to demonstrate

  • Strong language and communication skills and relate to customers in a friendly and professional manner
  • High degree of customer service
  • Strong attention to detail
  • Proactivity and initiative in providing ideas, suggestions, and initiatives to improve the occupancy and revenue of the car park
  • Strong computer skills
  • Previous car park / customer service skills are preferred but not essential.
  • The candidate must have a valid SIA CCTV Licence

Benefits :

If successful you will be rewarded as one of our Care Park family with:

  • A salary of up to £9.50 per hour dependant on experience
  • Opportunity to join the pension scheme
  • Full uniform provided
  • Excellent on site facilities available to employees
  • Paid Holidays

Please note that the candidate must have a valid SIA CCTV Licence

CarePark
Directions

Centre Management Suite, 1 Leith St, Edinburgh EH1 3SS

Get Directions

Our partners

Fashion Retail Academy
White ScottishFutures
Joined Up For Business