H Beauty Edinburgh Therapist

La Prairie UK
Posted a month ago

La Prairie is the leader in luxury skincare, present in 70 countries around the world. Synonymous not only with luxury, the La Prairie name evokes innovation, performance, high-touch service and Swissness — the purity, precision and excellence inherent to the extraordinary land that saw the brand’s inception in 1978. La Prairie endeavors to fulfill a quest for timeless beauty through the highest standards of advanced technology combined with exquisite formulations and elegant packaging — elevating science to art.

Apply Direct
Permanent
competitive pay
Full time hours per week per week
Holiday Allowance
Great working environment
Pension
Great team
Training

We are currently recruiting for a Beauty Therapist to join the team in our brand new door, in 'H' Beauty Edinburgh opening in November 2021.

The purpose of this role is to create the most delightful and distinctive experiences for our discerning clients , being a role-model for La Prairie, they embody our core values: passion, excellence, care and entrepreneurship.

The key Responsibilities of this role include but are not limited to the following:

  • Deliver an exceptional Client Experience to new and existing clients through Art of Beauty
  • Achieve or exceed qualitative & quantitative targets
  • Recruit new clients though Art of Beauty
  • Collect client data through Art of Beauty Consultation
  • Ensure Art of Service standards though impeccable execution of Art of Beauty Experiences
  • Inspire our client through luxurious storytelling based on a deep knowledge of our Brand, its heritage and origins, as well as our collections and iconic products
  • Proactively seek knowledge of La Prairie`s art collaborations by studying the training material provided and visiting the La Prairie homepage regularly

CLIENTELING

  • Collect quality client data adhering to GDPR regulation
  • Ensure the implementation and luxury execution of all the La Prairie CRM Programmes
  • Build long-term relationships with clients, based on continued trust and satisfaction, that will in turn generate substantial brand loyalty and sales (attract, convert, develop & retain)
  • Ensure that every client that enters our boutiques, whether customer or prospect, current or new, will be viewed as our most precious asset and will be treated accordingly
  • Collect quantitative and qualitative data on both clients and aspirers (prospects) using our CRM tools
  • Understand and implement the La Prairie CRM programmes while adhering to our luxury execution principles

PROFESSIONALISM

  • Respect the La Prairie Beauty Advisor Collection and Grooming Guidelines
  • Maintain a clean and immaculate counter and facial treatment room.
  • Ensure that all testers are clean and functional
  • Ensure the product, tester display, and treatment trolley / drawers comply with La Prairie’s Visual Merchandising Guidelines

PROFESSIONAL RELATIONS

  • Build professional relationships with counter managers, department managers (where applicable) and with your colleagues and team

BUSINESS SKILLS

  • Understand and monitor the performance of individual KPIs as well as those of the counter (both qualitative and quantitative KPIs)
  • Effective time-management to ensure the delivery of orders / inventories, reporting, hygiene standards, preparation of event or facial room, booking AOP / AOB or complexion appointments, client follow-up

SELLING SKILLS

  • Serve every client by following all the Art of Service steps
  • Ensure that Art of Perfection is offered to every client when on-counter, and convert an AOP to purchase
  • Ensure that the Art of Beauty Experience is perfectly executed to ensure that the La Prairie Vision and Mission is delivered to the highest professional standard
  • Convert each complimentary AOB into a retail purchase
  • Elevate the client experience by using the La Prairie CRM tool throughout the entire consultation
  • Organize and support effectively any in-store retail events, i.e. AOB event
  • Promote our brand and its purpose. Our Swissness, our exceptional quality, craftmanship and longevity
  • Participate in all the training modules of our Retail Academy linked to the Beauty Advisors development path as guided by your Training Manager
  • Participate in regular coaching sessions with Retail Coach or Education Manager

Applicants for this position must be able o demonstrate the follwoing skills and experience:

  • Qualified Beauty Therapist
  • Extensive experience in the cosmetic field
  • Excellent verbal communication
  • Entrepreneurship
  • High energy levels and positive outlook
  • Emotional intelligence
  • Maintaining confidence, empathy and positive energy even in challenging situations
  • Friendly and professional presence
  • Self-driven, curious and ready to continuously learn and improve
La Prairie UK
Directions

St James Square, Quarter, Edinburgh EH1 3AD

Get Directions

Our partners

Fashion Retail Academy
White ScottishFutures
Joined Up For Business