Assistant Manager

Lane 7
Posted a month ago

Are you an ambitious and passionate person who is ready for their next big challenge? Do you see yourself developing your skills within a growing brand that love what they do as much as you do?

Permanent
£19,000 - £22,000 a year
Full time hours per week
Growing brand
Development opportunity
Training
Great team
Great working environment

Lane7 Boutique Bowling is growing.

Are you an ambitious and passionate person who is ready for their next big challenge? Do you see yourself developing your skills within a growing brand that love what they do as much as you do?

We have just opened a brand new centre in Edinburgh and we are looking for Assistant Managers who have a passion for people and high levels of customer service.

This role would be ideal for somebody who has worked in a high volume, fast paced bar or events environment. You will be responsible for a large team while on duty and therefore you need to be a strong communicator and somebody who can motivate a team to deliver great standards and great results.

We want to help you develop as an Assistant Manager and work closely with you and your team to ensure the growth of Lane7.

If you are a person who thinks that you have the qualities we need to help deliver our unique brand to the area and grow the business from the ground up then we need to hear from you.

Summary

The Assistant Manager works alongside the General Manager and is responsible for managing the daily operation of our entire venue, including the selection, training, development and performance management of all front of house and kitchen employees. In addition, they help oversee the inventory of all stock including gaming, food & beverage and other supplies, optimize profits and ensure that guests are happy with their Lane7 experience. The Assistant Manager reports to the General Manager.

General

Work alongside the General Manager in all areas of the venue and make operational decisions on daily matters of importance.

Personal Requirements

  • Self-discipline, initiative, leadership ability with an outgoing personality
  • Pleasant, polite manner and a neat and clean appearance
  • Ability to motivate employees to work as a team to ensure service meets appropriate standards
  • Must be able to handle the pressures of simultaneously coordinating a wide range of activities and recommending appropriate solutions to any problems arising
  • Must possess good communication skills for dealing with diverse staff
  • Ability to coordinate multiple tasks such as gaming, food, beverage and labour whilst maintaining required standards of operation in daily activities
  • Enthusiasm and the ability to create a sense of fun and motivate a team whilst upholding standards and maintaining discipline
  • Eager to progress and learn

Financial

  • Adhere to company standards and service levels to increase sales, minimise costs, including food, beverage, supply and labour costs.

Compliance

  • Adhere to Licensing Laws
  • Adhere to and maintain the company Health & Safety policy and Food Safety Management System
  • Responsible for daily Health & Safety, risk assessments, COSHH and other statutory regulations and carry out thorough documented training with all employees
  • Carrying out regular inspections of venue for cleanliness, proper uniforms and appearance standards
  • Responsible for ensuring consistent high quality of food, beverages and service

Guest Service

  • Ensure positive guest service in all areas. Respond to complaints within the given parameters or escalate to the General Manager, taking any and all appropriate actions to turn dissatisfied guests into return guests.

Operational Responsibilities

  • Ensure a safe working and guest environment to reduce risk of injury and accidents. Completes accident reports promptly in the event that a guest or employee is injured.
  • Manage shifts which includes: daily decision making, scheduling, planning whilst upholding standards, product quality and cleanliness
  • Investigate, resolve or escalate complaints concerning quality and service
  • Ensure any maintenance/repair issues are reported and dealt with quickly in an efficient manner

Personnel

  • Provide direction to employees regarding operational and procedural issues
  • Interview, direct hire, supervision, development and, when necessary and following company procedure, termination of employees
  • Carry out inductions, explain the Lane7 philosophy and oversee the training of new employees
  • Develop employees by providing ongoing feedback, establishing performance expectations and by conducting performance reviews
  • Prepare and oversee rotas and ensure that the venue is staffed correctly for all shifts
  • Maintain discipline and uphold company employee standards

Accountabilities

  • Keep the General Manager promptly and fully informed of all issues (i.e. problems, unusual matters of significance and positive events) and takes prompt corrective action where necessary or suggests alternative courses of action
  • Completes job responsibilities and performance objectives in a timely and effective manner and in accordance with Lane7 policies and procedures
  • Maintains a favourable working relationship with all company employees to foster and promote a cooperative and harmonious working environment which will be conducive to maximum employee morale, productivity and efficiency/effectiveness
  • At all times provide a favourable image of Lane7
  • Stepping up to take control of the venue in the absence of the General Manager

Supervision of others

  • Trainee Assistant managers, kitchen, maintenance and front of house employees

Working Conditions

  • Hours may vary if manager must fill in for their employees or if emergencies arise
  • This position is available now
Lane 7
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St James Quarter, Edinburgh, EH1 3AD

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