Home Economist with Sales

Miele
Posted a month ago

Miele is a world leader in the production of premium domestic and commercial appliances. As current winners of the 2020 Which? Best Large Kitchen Appliance Brand, we take immense pride, not only in the quality of our appliances but all aspects of customer services. Since being founded in 1899 Miele has followed its 'Forever Better' brand promise. This means: we will do all that we can to be "forever better" than our competitors and "forever better" than we already are. For our customers, this means the peace of mind of knowing that choosing Miele is a good decision - and probably the decision of a lifetime. For Miele, meeting the expectations of its customers when it comes to products and services – and even exceeding them where possible – is of the utmost importance. Miele has a respectful, positive and inclusive culture and working for Miele GB is exciting and rewarding. We employ approximately 450 employees in all areas of our business and can provide a great foundation to progress your career within the organisation. We are always looking for dynamic individuals who can share the passion we have for our products and who can contribute to our continued growth.

Apply Direct
Permanent
£26,000 - £30,000 DOE
Full and Part Time Hours per week
25 days holiday plus bank holidays
Company Bonus Scheme
Contributory pension scheme
Substantial discount on company products
Income protection scheme

About Miele:

Miele is a world leader in the production of premium domestic and commercial appliances. As current winners of the 2020 Which? Best Large Kitchen Appliance Brand, we take immense pride, not only in the quality of our appliances but all aspects of customer services.

Since being founded in 1899 Miele has followed its 'Forever Better' brand promise. This means: we will do all that we can to be "forever better" than our competitors and "forever better" than we already are. For our customers, this means the peace of mind of knowing that choosing Miele is a good decision - and probably the decision of a lifetime. For Miele, meeting the expectations of its customers when it comes to products and services – and even exceeding them where possible – is of the utmost importance.

Miele has a respectful, positive and inclusive culture and working for Miele GB is exciting and rewarding. We employ approximately 450 employees in all areas of our business and can provide a great foundation to progress your career within the organisation.

We are always looking for dynamic individuals who can share the passion we have for our products and who can contribute to our continued growth.

Overview:

Reporting to the Edinburgh Store Manager, the successful candidate will sell and advise customers in the selection and purchase of Miele appliances, with the possibility of up-grading products whilst promoting the Miele brand at all times. They will demonstrate the appliances through events and cooking demonstrations to showcase the USPs of products to ultimately, drive sales. Therefore ‘delighting the customer’ and supporting the overall Company Vision.

This role is predominantly based within Edinburgh Experience Centre but may be required to assist other areas of Direct Sales including telephone lines when operationally required.

We have both full-time and part-time vacancies available. The contracted working hours would be flexibly worked between the usual retail trading hours, which are from Monday to Sunday with occasional late evenings and bank holidays.

The Role:

The role holder will:

  • The role will be responsible for running live and virtual events to include cooking demonstrations and experiential product demonstrations that enable the consumer to select and use Miele appliances appropriately. This will result in increased sales and reduced service calls, thus increasing the Company profit levels.
  • To take responsibility for the scheduling and running of customer and consumer events such as Miele Product Masterclasses in order to promote Miele appliances and accessories, showcasing their features and benefits and building brand loyalty through exceptional food and creative demonstrations.
  • To manage the development of recipes for consumer events, training courses, blog and website to fall in line with the seasonal calendar ensuring that they are demonstrating the product USPs in the best way.
  • To continually review customer and consumer events content, evaluating their effectiveness and working with the relevant managers to suggest and develop new approaches where necessary.
  • Give product advice on appliances and accessories to consumers
  • Sell Miele products to consumers confidently, explaining features and benefits whilst successfully up selling and cross selling to optimise sales.
  • Accurately process appliance and accessory sales orders and achieve team and individual sales targets’
  • Demonstrate Miele appliances confidently and professionally to both pre-purchasers and owners
  • Deal professionally with customer queries – over the phone, face to face and via written communication ensuring accurate well-constructed responses.

The Person:

  • Will have a good understanding and experience of working directly with customers in a sales/retail role. They should have excellent written and verbal skills, have proficient presentation skills and be able to communicate effectively at all levels. Experience of running events and cooking demonstrations is required.
  • An ability to prioritise with excellent time management skills and handle multiple tasks at any given time is essential.
  • REHIS qualification
  • HND or degree in Home Economics or NVQ – Level 3 (Food & Drink)

The successful candidate will also have excellent IT skills including basic Word and Excel. Knowledge of SAP would be an advantage although training will be provided.

What’s on Offer?

  • Salary: £26,000 - £30,000 FTE (Depending on Experience)
  • Company Bonus Scheme
  • 25 days holiday, plus bank holidays
  • Contributory pension scheme
  • Life assurance @ 4 x Salary if enrolled in pension scheme
  • Income protection scheme
  • Medicash Scheme – money back towards the cost of healthcare and wellness
  • Childcare voucher / Eye-care voucher / Cycle to work scheme
  • Substantial discount on company products
Miele
Directions

1 Leith St, Edinburgh EH1 3SS

Get Directions

Our partners

Fashion Retail Academy
White ScottishFutures
Joined Up For Business