Customer Service Advisor
PRS& Samsung Experience Store
Posted 2 months ago
Who are we… we are Partner Retail Services, a part of the PJ Investment Group. Through this extensive network of companies, we have developed a market leading end-to-end retail solution, handling every step of our customers’ journey. We partner with Samsung UK and operate the Samsung Experience Stores on the UK high street and online.
What can you expect in return for working for us?
At the heart of everything we do are our people and as such we try to ensure PRS is the best place possible to work. This includes an always on engagement survey to ensure we are always listening to our colleagues, access to an amazing Samsung Discount Portal allowing colleagues to purchase significantly discounted Samsung products, access to a colleague reward programme unlocking savings of on average £1,000 a year on your daily life expenses as well as other seasonal incentives.
The PRS& Samsung Customer Service Advisor is accountable for delivering PRS& Samsung goals, through alignment with the PRS& Samsung brand and ethos, inspiring inspirational customer service, colleague and customer training compliance and execution while having an unswerving desire to introduce Samsung products that enrich customers connected lives through unrivaled interactions.
The Customer Experience Expert will be based out of the Samsung Experience Store in Edinburgh.
Responsible for: - Own development through internal training programs - Own knowledge of PRS& Samsung processes and systems and Product knowledge - Health & Safety - Customer Training, Customer Service, Customer Sales and Customers Device Repairs Store Standards
Evidencable Knowledge, Skills and Experience: - People focused - Communication skills (multiple spoken and written languages with English being your main language ideally) - The ability to prioritise workloads - The ability to adapt quickly to changing circumstances and to promote the benefits of change to those around you - Previous retail experience is ideal but not essential - Samsung eco system and a love for all things tech - Constantly challenges own knowledge and drives own learning
Deliverables - Great people interactions sing our Customer Engagement Model which leads to: - Market leading NPS results - Market leading Mystery Shop results - Industry leading repair results - Customers engaged with Samsung products via profitable sales - Customer 1-2-1 training - Health and Safety compliance - Own personal product knowledge keeping it constantly up to date - KPI performance - Leading from the front in all areas of the business
Part-time hours: 6-24 per week Job Types: Part-time, Permanent Salary: £9.50 per hour