General Manager

TOCA Social
Posted a month ago

Want to play? TOCA Social is the world's first dining and entertainment experience with a football twist, and it’s set to change the game! We launched our first venue at The O2, Greenwich in 2021 and have confirmed our first US opening in 2023, along with our second and third UK based venues in Edinburgh and Birmingham! We aim to have 40 venues within the UK in the next ten years, in parallel to overseas expansion (US, Europe and beyond). The brand is strongly backed by several Private Equity and high net worth investors, including the largest shareholder in Topgolf. TOCA's Board of Directors includes some of the most respected names in the global sports and entertainment industries. Our second venue in the heart of Edinburgh is set to offer our guests the best experience including: ● Eat, drink and play like never before in their own personal booth! ● Fun and interactive football-based games designed for all skillsets, even those who have never kicked a ball! ● 22 personal playing boxes, 2 stylish bars, selfie booths and multiple photo moments. At TOCA Social, Everybody Plays. Football knowledge is not required, so if you thrive being in an energetic and fun environment you’ll swiftly fall in love with our concept! Visit toca.social for a sneak peak, to feel the TOCA vibe and get a taste of life at TOCA!

Permanent
Very Competitive Package
Full Time Hours per week
28 days plus your Birthday
Training opportunities
Private medical cover
Share options
Discretionary annual bonus

ABOUT YOU:

You are an inspirational, people-focused individual with a passion for creating awesome experiences. You will showcase your vibrant personality and entrepreneurial spirit in all things you do with a love for developing and delivering great culture and hospitality.

  • Confident & inspirational people focused leadership that engages the wider team with a “best idea wins” approach
  • To own, support and deliver on the guest and teammate experience, being ready to step-in with a hands-on approach whenever needed
  • Someone with a positive and engaging communication style; able to embraces differences and is respectful of everyone
  • Thrives from high pressure environments, able to work at pace and is output driven
  • A spirit of ownership with a capacity to react to business needs thoughtfully and creatively; to problem solve and bring the whole team on our growth journey
  • Ability to work under pressure and at pace to meet time-critical requirements to secure a Guest centric
  • environment with an ability to think on your feet

THE ROLE:

We are looking for a world class General Manager to open our next venue, located in the heart of Edinburgh. You will have the exciting opportunity to come on the opening journey with us to bring the vision to life. This Leader will be the heart and soul of the venue, working closely with the management team to oversee the day-to-day operations and the entire Teammate and Guest experience.

This role has the unique opportunity for future growth in a fast growing company and has the responsibility to strategies the success of the Edinburgh venue.

This Leader will be responsible for:

  • Recruit, coach and develop a strong team of approximately 110 teammates
  • Work closely with venue management and The People Team on people initiatives; ensuring teammate morale, engagement and culture is forefront of decision making
  • Able to lead a diverse and dynamic team to anticipate and exceed the needs of our Guests
  • Work closely with the L&D Manager to coach and develop Teammates to reach their full potential and growth with the brand
  • Deliver on business KPIs by driving revenue and managing cost with an ‘own it’ philosophy at the core
  • Leading from the front in creating a best-in-class Guest experience and being a true TOCA Social ambassador
  • Exceptional ability to communicate fast changing operational needs, whilst bringing people with them
  • Fostering strong relationships with all teammates, support team and guests
  • Able to resolve service issues with grace and empathy, focused on always finding the best outcome for our Guests
  • Provide a safe and high-quality working environment for our Teammates and our 300,000 + annual Guests

WHAT WE NEED FROM YOU:

We can’t live without:
  • 5+ years experience at GM level, in a Hospitality or similar industry
  • Proven record of managing a large team, including Management level
  • Track record of delivering on key KPIs
  • Passion and love of food and drink
  • Ability to work flexible hours
  • People focused; natural empathy and strong emotional intelligence
What we would love you to have, but is not a dealbreaker:
  • WSET Level 2
  • Food Safety Level 3
  • First Aid & Fire Marshall
  • Personal Licence
  • Start up experience in the hospitality industry or similar
Your key goals:
  • Teammate engagement
  • Revenue and cost control KPIs
  • Service quality for Guest experience
TOCA Social
Directions

St James Quarter, Edinburgh, EH1 3SS.

Get Directions

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