Lobby Ambassador - Nights

W Hotel
Posted 23 days ago

W Edinburgh is hiring to expand the Bell team! We invite you to play an integral part in bringing to life this unique brand in Edinburgh and fast paced operation! Explore an exciting new career path at W Hotels where your natural talent is celebrated. W Hotels’ work culture is uniquely designed to spark your imagination and curiosity while bringing the W experience to life for guests. If you would like to apply for this role, please send your CV to Lesley.yule@edinburghfuse.com

Full Time per week
Pro Rata
Fantastic Team
Progression Opportunities
Luxury Brand
Great Discounts


Reporting to the Guest Relations Manager, as Night Lobby Ambassador you will be the first person our guests meet! You will become their “go-to” person, ensuring they have everything they need for a memorable, personalized stay.

Joining the team means you will be instrumental to the success of the hotel’s opening and beyond. We are looking for someone who is friendly, loves interacting with people, and is a team-player!

As Night Lobby Ambassador, key aspects of your role will include:

  • Greet and escort guests to rooms
  • Open doors and assist guests/visitors entering and leaving property
  • Inform guests of property amenities, services, and hours of operation, local areas of interest and activities, and supply directions
  • Identify and explain room features to guests (e.g., use of room key, mini-bar, ice and vending areas, in-room safe, valet laundry services)
  • Transport guest luggage to and from guest rooms and/or designated bell area, assist with luggage storage and retrieval.
  • Assist guests/visitors in and out of vehicles, including assisting guests with loading/unloading luggage
  • Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing in excess of 75 pounds with assistance

Our ideal Night Lobby Ambassador is someone who has

  • Confidence interacting with others
  • Multi-tasking skills
  • The ability to work in a team
  • A positive mindset
  • A genuine passion for working in hospitality

In return for your hard work, we give you:

  • World class training and development, including leadership development
  • Unlimited career opportunities (internationally and locally)
  • Wellness and mental health programmes
  • Discounted accommodation, food and beverage in over 9,000 hotels all over the world!
  • Discounts for your friends and family
  • Specially curated discounts in thousands of shops


W Edinburgh brings bold architecture and a vibrant lifestyle offering to the Scottish capital. Behind a façade featuring a winding steel ribbon – reflecting the city’s festival spirit – this 12-storey structure is the centrepiece of Nuveen Real Estate’s Edinburgh St James Quarter, incorporating retail, leisure and entertainment facilities along with residential apartments.

This W hotel aims to help redefine the city’s hospitality landscape. Accordingly, it fuses the brand’s signature amenities with modern design and W Happenings, highlighting what’s new in design, fashion, music and culture.

The new W hotel accommodates guests across 244 stylish guestrooms, including 45 suites. While staying here, guests benefit from the brand’s signature Whatever / Whenever service philosophy.

A real highlight of this property is its rooftop bar and outdoor terraces, pairing exciting cocktails and cuisine with 360-degree views over the historic city. Among the other noteworthy amenities are the W Lounge, a restaurant collaboration with SUSHISAMBA, a FIT workout facility and an AWAY spa, with special functions hosted in 2,450 sq ft of modern event space.

If this sounds like the perfect place for you, apply to be a Night Lobby Ambassador today!

If you would like to apply for this role, please send your CV to Lesley.yule@edinburghfuse.com

W Hotel

1 St James Square, Edinburgh EH1 3AX

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