Operations Services Manager
St James Quarter
Posted 19 days ago
St James Quarter (SJQ) is a world-renowned retail-led mixed-use destination comprising 850,000sf of prime retail, food and leisure space, a multi-screen cinema, a world class “W” hotel, 152 private apartments and a 4-star aparthotel.
The Operations Services Manager is a key management role monitoring and managing the seamless operations of St James Quarter (SJQ) with a dedicated focus on the three soft services of security, presentation and guests services whilst actively promoting the world class Guest Experience. Overseeing the daily running of SJQ from a security, safety, cleanliness and waste management to ensure a seamless and stress-free end to end experience whilst working closely with all teams and ensuring that all activities are undertaken by putting the ESG strategy of SJQ in the heart of all decisions.
The Operations Services Manager will also endorse the responsibility of the duty management strategy at all times for SJQ with a dedicated focus towards the out of hours and week ends.
The position interfaces with all teams to ensure that SJQ operates with a guest-centric focus every day. The Operations Services Manager must be a leader and a role model.
The job holder will be front and centre for the duty management team and will be the main point of contact for the security service partner, the presentation service partner and with extension the waste removal partner whilst supporting the Operations and Sustainability Director to develop the one team approach throughout. He/ she will be the guardian to ensure that all are fit for purpose and all staff are compliant with the standards and behaviours commensurate with the shopping, dining, entertaining and catering experiences (including experiences of the car park, Hotels, leisure, F&B) at St James Quarter. Working within the framework of safety & security, and supporting initiatives to drive footfall, the Operations Services Manager will ensure the guest experience remains a key element as the global flagship of the JV’s St James Quarter.The Soft Systems Manager will also work very closely with the Operations and Sustainability Director in the discharging of his duties.